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Frequently Asked Questions about our Services

Planning your Trip

Planning Timeframe

Generally, you can expect an initial travel plan within just a few days. We’ll begin by arranging a consultation call to understand you and anyone you’ll be traveling with. We’ll then ask about your interests and discuss destination ideas before sending a customized itinerary for your review. The plan can be tweaked as much as you’d like before finalization.

If you have more intricate travel needs, the planning may require extra time. However, if you’re in a hurry to set off, we can fast-track the entire process from inquiry to departure.

Are Website Itineraries Fixed?

Every journey we design is built from the ground up, tailored to you. The itineraries on our website are mere inspirations, a starting point that your Travel Consultant can adapt to fit your needs.

Family-Friendly Adventures

Absolutely, we are experts in crafting trips that are enjoyable for families with children of all ages.

Will I be Part of a Group?

Our trips are private by default, meaning you won’t be part of a stranger’s group. Whether you want to travel with a handful of friends or a large family gathering, we have you covered. We also have exclusive partnerships with premier hotels worldwide for group accommodations.

Can You Arrange Short Trips?

Absolutely, we can organize journeys of any duration, whether it’s a brief local escape or an extended international adventure. 

About Flight Bookings

The choice is yours. We can handle all flight arrangements to make your life easier, or you can choose to book your flights independently. Private jet bookings are also an option.

Can Additional Services Be Added Later?

Yes, we offer the flexibility to add more services even after you’ve made your initial booking. Feel free to share any new ideas or requests as your trip date approaches.


How Can I Pay?

Payments can be conveniently made via credit card or bank transfer. 

Is It More Economical to Book Through an Agent?

While customized travel does come at a premium, it offers unparalleled value. Our team crafts each trip from scratch, leveraging years of expertise, local relationships, and unique opportunities to create a one-of-a-kind experience. From exclusive early access to iconic museums to entry into secret dining clubs, our trips are far from ordinary. Your payment not only covers your itinerary but also 24/7 support, logistical management, and insider access, making every penny spent truly worthwhile.

Can I Receive a Price Breakdown?

We are unable to provide detailed cost breakdowns, as we operate on confidential contracted rates with our suppliers. However, we strive for transparency and will offer as much clarity as possible to make you feel comfortable confirming your trip.

Are There Any Hidden Service Fees?

Absolutely not. At our company, you pay solely for your vacation—no planning deposits or hidden charges. Additionally, we do not request fees from candidates applying for roles with us, so you can proceed with confidence.

Cancellation Policy

All cancellations must be made in writing to Japan Royal Service at [email protected]

Cancellations are effective on the date they are received by Japan Royal Service. A non-refundable deposit of 20% of the total invoice amount is required for all bookings. This deposit will be deducted from any refund issued for cancellations.  

Hotel and transportation reservations are subject to the cancellation policies of the respective providers. 
Refunds for cancellations will be issued in accordance with the following schedule:

  • More than 30 days before departure: 100% of the total invoice amount, minus the non-refundable deposit and cancellation fees imposed by hotels and transportation services. 
  • 29 to 14 days before departure: 80% of the total invoice amount, minus the non-refundable deposit and cancellation fees imposed by hotels and transportation services. 
  • 13 to 7 days before departure: 50% of the total invoice amount, minus the non-refundable deposit and cancellation fees imposed by hotels and transportation services. 
  • 6 days or less before departure: No refund.

    Please note that cancellation charges may be higher for certain bookings, such as group travel or special packages.

Why Japan Royal Service?

What Makes Us Special?

Japan Royal Service stands out for its deep cultural understanding of Southeast Asian markets like Thailand, the Philippines, Cambodia, and Vietnam, enabling us to offer truly personalized, authentic experiences. With a comprehensive range of services, from luxury accommodations to local experiences, and a strong focus on tech-driven conveniences, Japan Royal Service goes beyond mere luxury to offer uniquely tailored travel adventures that meet the specific desires and cultural preferences of your clientele.

What Are the Emergency Contact Procedures?

In case of an emergency during your travels, you’ll find contact details in your provided travel documents.

Our staff are available 24/7 to assist you in any type of emergency. You will have a direct connection to us at all time.

Our goal is to create a seamless, extraordinary travel experience for you, from beginning to end. The unparalleled attention to detail and customized care we provide makes us stand out in a crowded field of travel options.